Deutsche Bahn
Deutsche Bahn Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Deutsche Bahn has 1.8 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delay, Destinations, Exist.
Cons: Lack of service, Bad app, Bad customer service double pay for nothing.Recent recommendations regarding this business are as follows: "Hire people who speak basic English because not all DB customers are German. Some are foreigners who just visit the country.", "Don't call you are wasting time.", "I still get my response from subscription team", "Get a taxi and save ur self hassle", "Don’t use deutsch Bahn services".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Deutsche Bahn has 1.8 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delay, Destinations, Exist.
Cons: Lack of service, Bad app, Bad customer service double pay for nothing.Recent recommendations regarding this business are as follows: "Hire people who speak basic English because not all DB customers are German. Some are foreigners who just visit the country.", "Don't call you are wasting time.", "I still get my response from subscription team", "Get a taxi and save ur self hassle", "Don’t use deutsch Bahn services".
Most users ask Deutsche Bahn for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Deutsche Bahn Reviews
"Deutschland ticket not charged"
Dear sirs I have booked a Deutschland ticket for May but it was not charged on my bank account. I will be traveling in Germany from the 16 May but I don't know...
"Poor Service"
I call the customer service, since she doesnt speak English, she transferred me to another department and after waiting an hour, no one answer the phone and it...
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Verified Reviewer |
Belo Horizonte, Minas Gerais
Refound
Reserved Code XA4PRG
On 01/04/2023, I purchased a ticket through the "Trainline" platform to travel from Berlin to Paris Roissy Charles de Gaulle CDG T2 Airport, with the first leg covering the route from Berlin to Cologne and from Cologne to Brussels by Deutsche Bahn ICE 14, and the second leg by SNCF TGV 9844. On the same day, I booked a flight from Berlin to Paris with AirFrance as a precaution for any unforeseen events during the train journey.
On the day of the trip, 03/07/2023, we checked through the Deutsche Bahn app that everything was as expected. However, upon arriving in Cologne (on the ICE952) to make the connection and catch the ICE14, we were surprised to learn that the route was under maintenance, and our train would actually depart from Aachen. Due to a lack of transport options between Cologne and Aachen that would allow us to reach Paris airport on time, we rushed and boarded the only available train, operated by Thalys, which took us to Gare Du Nord instead of the airport, as initially planned. We paid 218 EUR for the Thalys ticket and traveled sitting in the aisle next to the trash due to the lack of available seats.
Upon arriving at Gare Du Nord, we had to invest an additional 95 EUR in a taxi. All of our effort was focused on getting to Paris airport on time to not miss the non-refundable Business Class tickets.
Since departing from Berlin, at no point were we assisted by the Deutsche Bahn staff. Due to us successfully managing all the inconvenience caused by Deutsche Bahn, which, despite being aware of the refurbishment in Koln two months prior to our trip, did not indicate in the app or send us an email warning about the refurbishment that canceled our second journey, I request the full reimbursement of expenses incurred, totaling $282.68 for train tickets, 218 EUR for Thalys, and 95 EUR for the taxi.
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Verified Reviewer
Absolutely no customer support
- Absolutely no customer support
Preferred solution: Full refund
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Verified Reviewer |
Hochst, Hesse
Cancel ticket and Mony back
Sehre geehrte Dammen und Herren,
Vor 3 Tagen habe ich ein Ticket von Düsseldorf nach Prag und zurück für Ende Juni gekauft, aber leider wurde mein Urlaubsplan storniert und ich musste das Ticket ändern. Heute bin ich zu Ihrer Deutschen Bahn-Filiale gegangen und habe mich dort gemeldet, aber sie haben es getan Helfen Sie mir nicht und sagten, dass es nicht möglich sei, oder sie wiederholten sich, oder gehen Sie auf eine Reise, oder Ihr Geld wird nicht zurückerstattet.
Ich habe viel Geld für dieses Ticket bezahlt, und wenn Sie meinen Namen und meine Daten überprüfen, reise ich Ich fahre mehrmals im Jahr diese Route, um mein Kind zu sehen. Meine Frau reist nach Tschechien.
Mit Freundlichen Grüßen
Pouyan.Sirusiyan
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Not turning up
- Trains do not turn up
Preferred solution: Apology
User's recommendation: Get a taxi and save ur self hassle
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Verified Reviewer
I am as a regular visitor to Germany I have found that the employee of the company are unprofessional and Negligent
Preferred solution: Full refund
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Verified Reviewer |
Bertamirans, A Coruña
Worst train service in mainland Europe!
This was almost as bad as UK rail. I´d used Spanish & French to get that far (both great) then its was DBs turn.
Useless at every turn.
Staff that didn´t care, trains that kept changing platforms at the last minute forcing hundreds of people to literally run to the other end of the station or in one case scramble to get a train to a completely different station.
The carriages were old & dirty. My journey was 3 hours late & after months of trying to get compensation they refused saying "sometimes trains are late & we can´t help it"
The weird thing is you hear so many good things about Germany then you find out most Germans think their own railway system is terrible & you find out why!
Poor Service
- Transportation
- Customer service personnel are not friendly
- Customer service is very poor
Preferred solution: They are asking me to pay again. Which I already paid last October 18,2023
User's recommendation: Hire people who speak basic English because not all DB customers are German. Some are foreigners who just visit the country.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Deutschland ticket cancellation
Dear Deutsche Bahn,
I wanted to get in touch with you about my Deutschland ticket cancellation. On the 28th of this month, I cancelled my ticket through the regular process.
After noticing that I had received a payment notification again for January, I checked and apparently I was supposed to cancel before the 10th of december in order not to pay for January. I find this deadline absolutely ridiculous for an online procedure. When I subscribed, on the 14th of october, I paid in full for the whole month and the offer was effective immediately. How then is the cancellation policy so much more complicated, especially not being a German speaker nor an English native speaker?
I moved back to Italy on the 15th of december.
As a result, in addition to having paid for 14 days more than needed on october and 16 on december, I will pay for another additional month. In short, at the end of my two month stay in Berlin, I will have paid for four months' worth of tickets.
I really regret the way this whole procedure has been handled and I would like to request a refund of january's fare.
Thank you.
Marco Battistone
- Great offers
- Destinations
- Unreliable
- Crazy cancellation policy
- Inefficient
Preferred solution: Full refund
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Verified Reviewer
Reserve
- Many trains to choose
- No one to contact in case of a problem no solutions
Preferred solution: Full refund
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Verified Reviewer
Tickets mistake
User's recommendation: Don't call you are wasting time.
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Verified Reviewer
Refund
Preferred solution: Full refund
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Verified Reviewer |
Saint Augustine, Florida
NEED a refunds
- Good tickets deal and relable
- First time lost money for booking tickets
Preferred solution: Full refund
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Verified Reviewer |
Leipzig, Saxony
Stealing from people after canceling subscription
Preferred solution: Full refund
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Verified Reviewer |
Mannheim, Baden-Wurttemberg
Rude Customer Service Counter Worker at Munich Hbf
Munich, Bavaria
They are stealing my money from my account from months
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Verified Reviewer
I don't know why they charge me money
Preferred solution: I would appreciate if they correct their mistake and not charge people for nothing
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