Shana Beisiegel
David L. Eisler Center, Ferris State Univeristy, Reservation Specialist
Shana Beisiegel has been employed at Ferris State University for 17 years, 10 of those at the David L. Eisler Center in event planning & logistics for a total of over 32,000 events. Taking a creative approach to training, team building, and customer service keeps her team engaged in the DEC and on campus. Shana loves spending time with her family, Lake Michigan, reading a good book and camping. Sometimes she even gets to combine all 4.
Hire, Train & Retain: Great Student Staffers in Your Operation
Staffing shortages, The Great Resignation, and the labor crisis are hardships many institutions have experienced firsthand. For student union event operations, recruiting and retaining exceptional employees has become increasingly important and more challenging than ever before. Learn how the David L. Eisler Center at Ferris State University has maintained an employee retention rate above 90% during these unprecedented times. This session will delve into the holistic training program that equips employees with the necessary skills to provide exceptional customer service. Attendees will gain insights into proven techniques to attract and hire outstanding staff members, ensuring a continuous supply of talented candidates for your team. We will also discuss how to leverage an event management system to support students in their roles while optimizing their efficiency and productivity. Finally, this session will explore methods to recognize and reward employees who consistently exceed expectations, fostering a culture of excellence and growth within the organization.
I Did that on purpose! Being Intentional in Your Training
The days of reading a power point to your student staff at training are done. How do you keep them engaged in training while still being intentional? Come prepared to brainstorm creative and innovative ways to keep your students learning from the beginning of training and how you continue this learning after training is over. Together we will build a structure focusing on what your students need in training, required training and implementing creative learning opportunities. Ferris State University-Eisler Center proudly maintains a 90% retention rate for student employees.
Shana Beisiegel
David L. Eisler Center, Ferris State Univeristy, Reservation Specialist
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