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HP DeskJet, ENVY 6000, 6400 printers - 'Out of Paper' displays, printer does not pick paper

The printer does not pick paper from the input tray, photo tray, or automatic document feeder (ADF).

Troubleshooting Paper Feed Issues for HP ENVY 6000, ENVY Pro 6400, DeskJet Plus Ink Advantage 6000, 6400 Series

Learn how to troubleshoot paper feed issues for HP ENVY 6000, ENVY Pro 6400, DeskJet Plus Ink Advantage 6000 and 6400 series.

Printer does not pick paper from input or photo tray

The printer does not pick paper when printing, the Edge lighting glows amber, and the paper tray light blinks on the right. A 'Load Paper in Tray' or 'Out of Paper' message might also display.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper then reload it

Check the paper stack for defects such as wrinkles, tears, or bends that might cause a pick-up issue.

Remove any paper from the paper tray.
Remove any bent, wrinkled, or torn sheets found in the stack.
Check for obstructions inside the paper tray that can prevent the rollers from feeding the paper.
Make sure the paper stack is even on all sides, and then load the stack into the paper tray.
Slide in the paper width guides until they rest against the stack, and then push the paper tray in to close it.
Select the paper type and size you are using on the printer control panel or in the app you are printing from.

Clean the rollers inside the ink cartridge access area

Clean the paper rollers in the cartridge access area.

Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Push in the output tray.
Lift the cartridge access lid until it locks into place.
Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.
Gently clean the rollers with the cloth, rotating the rollers with your fingers to clean the entire surface.
Allow the rollers to dry for 10 minutes.
Remove the paper path cover by pinching the tabs together and lifting it out of the printer.
Gently clean the rollers with the cloth, rotating the rollers with your fingers to clean the entire surface.
Allow the rollers to dry for 10 minutes.
Reinsert the paper path cover by pinching the tabs together, sliding it into position and then pressing it down until it snaps into place.
Close the cartridge access lid.
Reconnect the power cord, and then turn on the printer.

Clean the roller underneath the printer

Clean the roller on the bottom of the printer.

Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Pull out the input tray and remove any paper.
Holding the top of the printer with one hand, turn the printer on its side to access the roller underneath the printer.
Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.
Gently clean the roller with the damp cloth, rotating it with your fingers to clean the entire surface.
Allow the roller to dry for 10 minutes.
Close the input tray.
Return the printer to its normal position.
Reconnect the power cord, turn on the printer, and then load paper.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Automatic document feeder does not pick paper or feeds too many sheets

When scanning or copying, the automatic document feeder (ADF) picks too many sheets of paper or does not feed in the original. A 'Load original' or 'Document feeder mispick' error might display.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the rollers in the automatic document feeder

Clean the rollers and separator pad in the automatic document feeder (ADF).

Remove all paper from the ADF.
Turn off the printer, and then disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Lift the ADF cover.
Check for obstructions inside the ADF that can block the rollers from feeding the paper.
Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.
Clean the rollers and separator pad with the cloth.
Allow the rollers to dry for 10 minutes.
Close the ADF cover.
Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Additional support options

Try one of our automated tools or diagnostics

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