Why SAP Outlook Integration?
Constantly switching between programs is unproductive
A study by McKinsey shows that employees spend 28% of their working time working on emails. They also spend 20% of their time searching for information.
Many SAP users have to work with SAP and Outlook at the same time. They spend a large part of their working time jumping back and forth between the two applications. This comes at the expense of productivity.
With the integration of Microsoft Outlook and SAP, employees have new opportunities. You can create new SAP processes and edit existing processes directly from your inbox. Important e-mails can be linked to the appropriate SAP object with one click. In doing so, they become visible on business objects such as sales orders or purchase orders. This makes operations more transparent.
The integration can automatically match senders of incoming messages with the SAP business partner. In doing so, it displays the relevant data directly in Outlook.
By storing documents in SAP, it is not only the individual processor who benefits. The entire team has access to the history of communication at any time.
In short, this integration makes work easier. Search times are reduced. This makes the work easier, faster and better.
Store documents and e-mails centrally in SAP ERP
Employees receive e-mails every day that contain important information about SAP business transactions. Searching for these processes in SAP and Outlook is time-consuming. We have improved the MailCenter by adding the SAP Outlook Connector. This allows us to move messages from the inbox to the SAP ERP system. This increases transparency, reduces the workload of employees and improves access to information.
Basically, the problem exists in all departments. For example, sales employees receive additional information about offers. Or the users in purchasing receive feedback on inquiries. Suppliers confirm orders. Colleagues in the service receive inquiries about existing service messages.
Without a central storage of e-mails in SAP, the processes are incomplete for the users. As a rule, there is no access to the inbox of your colleague. As a result, processes are difficult to understand and non-transparent. As a result, employees need more time to find information.
In many cases, you will lose valuable time in the event of inquiries from customers and suppliers. During the phone call, the search for the associated e-mails for the operation takes place. Sometimes the incoming messages are dormant in a colleague’s mailbox. As a result, no access to these documents is possible.
But how can incoming documents be connected to the business objects in SAP? Some users realize the assignment of the e-mails to operations manually via SAP upload. However, this is cumbersome, time-consuming and error-prone.
There is a desire to store mails from the inbox in SAP ERP. The aim is to store correspondence with business partners centrally and transparently. This means that the responsible employees have access to it at any time. Finally, the relevant correspondence must be visible to all responsible users. Cleanly documented processes make work easier. As a result, search times and thus costs are reduced. In addition, the quality of service is improving.
Creating, modifying, and displaying SAP Business objects
A real-life example – service employees cumbersome to manually send messages to SAP from incoming mail operations. Without an add-on, a message is recorded in the ERP after the message is received in the inbox. Then save the mail to your desktop. In a further step, you link the incoming mail to the created message.
This process is cumbersome. As a result, it costs the employee time and is prone to errors.
With this add-in, you can create or change SAP objects such as a service notification directly from the inbox. In addition, you link the Outlook mails to the created SAP object. All this works at the touch of a button in one step. This make the process simple and safe.
Finally, you can see the documentation of the mail traffic in the message at any time. The linking of the business object and incoming e-mails ensures transparency for the user.
Find out now for which scenarios you can use our solution.
The Solution – MailCenter Add-In for Microsoft Outlook
With SAP Outlook integration , you make work much easier for your SAP users.
Software Highlights & Benefits
- Display master data, transaction data, and contact persons for the SAP business partner directly in Outlook
- Create, change, and display SAP transactions from Outlook
- Easy mail storage in SAP
- Central storage, transparent communication
- Fewer search times
- 100 user-oriented solution
- Easy installation and configuration via Quick Start Guide