-3 mins read

 

Introduction

Lokal is a hyperlocal news & classifieds app, aimed at bringing the power of digital, to the unreached millions in India. Targeted particularly at those in tier 3 and tier 4 cities, Lokal aimed to leverage brilliant UX design, to make relatively alien technology second nature to those using it.

  • IndustryNews & Media
  • PlatformMobile 
  • Services

    Discovery Workshop

    User Research

    UX UI Design

    Usability Testing

Project insights

Insight 1
Disorganized categorization of a multitude of features.
Insight 2
An incongruent information architecture led to a high degree of confusion.
Insight 3
Current product lacked visual cohesion, further contributing to drop offs.

Delivering digital, to millions of dormant users

A paradigm shift in digital India, bringing communities together like never before!

“How can we redesign the Lokal app from the ground-up, while emphasising on the visibility of features, and minimising user confusion?”

Outcomes Introducing new features

We added matrimony and classified flows which included multiple services as well as buying and selling of goods, and real estate listings. The new functionality had to be supplemented with effective onboarding, in order to let users grasp the full extent of these features.

Outcomes Visual overhaul

We incorporated the teal colour palette to offer a unique identity and an easily recognizable interface to the brand design. We had to steer away from modern fonts, instead leaning towards a geometric font like Lohit Telugu, which would appear more familiar to users.

Outcomes A/B testing

The new design was tested with users to determine if they understood the revamped information architecture, remodeled content architecture, iconography, and information that was displayed. Changes were then implemented to optimize user clarity.

Design system

The impact

Time spent

27%

increase in time spent on the app

Downloads

10Mn

app downloads since launch

Ad revenue

22%

increase in Ad revenue

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