128 total
Total crap customer service. Not only didn’t I receive the delivery, they have been saying it’s delivered and not refunding anything. Whenever i ring, they say we will get back to you as the person who deals with this not available. Do not trust them or buy anything. Beware of these scammers.
Date of experience: April 09, 2024
Very pathetic service.i want to return my order but didn't give me positive response.please return my percel .
Date of experience: March 31, 2024
It was a very bad experience with unze london. They did not send the product I purchased. They sent me another pair of shoes. When we talked about the call, they said that when the sale is over, then your problem will be solved. First, they wasted my time and wasted my money. And their response is also zero
Date of experience: March 16, 2024
Order# 2685.
Placed an order on 17/04/2023 to be delivered using express delivery for extra £6.95. Today is 20/04/2023, tracking information showing Royal Mail expecting it but item not with them. Royal Mail spokesperson said, business account can issue tracking number without handing a real item to us. They responded to my query without any solution though for what I would say customer service is ok. This is what happened here. I just shared my real experience here.
*****<
However, Customer service team is fantastic and refunded me partially and requested me to update my review as they very much care about customer reviews and complaints. /a
Date of experience: April 20, 2023
Reply from Unze London
Dear Faisal, we are sorry that you had to face inconvenience from our side. We understand that it got delayed due to some national holidays but we are working on resolving your issue and that's why as a compensation, we will be offering you a 10% discount. Additonally, £3.00 will be refunded for the extra postage for which you didn't get service. If Royal Mail refunds us the postage for the claim that we raised, then we will refund you complete postage. Thanks.
Have bought several shoes from Unze, and all of been of high quality, comfortable stylish, and so reasonalably priced!! Fast delivery helps when you suddenly have a fashion crisis as well!! I would recomend this sight to anyone, but, I love the exclusivity of wearing shoes that nobody else has!! Thank-you
Date of experience: February 25, 2014
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Have bought several shoes from Unze, and all of been of high quality, comfortable stylish, and so reasonalably priced!! Fast delivery helps when you suddenly have a fashion crisis as well!! I would recomend this sight to anyone, but, I love the exclusivity of wearing shoes that nobody else has!! Thank-you Unze!!
Date of experience: June 10, 2012
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
I’ve had a terrible customer experience frI’m Unze. I returned several shoes due to them being too big and have not received a refund. Even after emailing to chase up several times, I have now just been ignored and think it’s awful service. This doesn’t make me want to shop with Unze again or recommend.
Date of experience: May 26, 2020
Reply from Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
Horrible customer service, you will get ignored completely when asking for refund. The are a SCAM. I tried chasing them both on phone and via email and got nothing. Still haven't been refunded or any sort of confirmation. AVOID at all cost. You are better off buying it from somewhere else even if it means paying more.
I am considering reporting them and definitely not going back to them in the future.
Date of experience: June 03, 2020
Reply from Unze London
Hi
Hope you are doing fine.
Sir/Mam we really apologize from the bottom of our hearts that you had to face such a negligence from our side. This all is happening because we are stuck in current situation of COVID-19 which is almost delaying everything. We don’t scam, we are PCI compliant industry and we refund normally in 14 days. However, there is high volume of online sales at the moment and because of that we are facing the issue of delayed transactions.
Generally we don’t exchange or4 refund during sales promotion but for you only. We really appreciate if you remove negative feedback. For compensation, we will give you 20% off on your next purchase. We assure you this next time, we will offer you highest quality of customer service.
Kind Regards
Unze London
I haven't bought a pair of shoes here, I was about to, however just reading the positive reviews it is quite clear to see that a piece of translation software has been used to generate some of those reviews. Who on earth would "command" shoes? Look through the positive reviews and you will see more than one person who has "commanded" shoes. Google translate turns "order" into "Command".
It makes me wonder whether all these people who commanded their shoes and have only placed one review on Trust Pilot are really trust worthy reviews or perhaps they are genuine orders from people who do not speak English. Your call. It looks fishy to me though.
Date of experience: January 07, 2016
Reply from Unze London
20 minutes ago
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Befooling people by saying that they offer lifetime warranty. Never exchange or refund their faulty items making lame excuses. I bought 2 pair of comfy shoes one of which broke the very first day i wore and the other broke within one month. Neither took the responsibility to repair the shoes nor exchanged. When i call them they said shoes can be replaced within one month after purchase. Then how they can claim that they are offering lifetime warranty? Another condition for replace or refund is that shoes must be unworn and unused. Who the hell idiot will buy shoes to decorate his cupboard? I think their shoes are just decoration piece. Above all I showed them the picture of shoe that broke the first day and was unsed even then they didn't replaced it. Very Very Very bad experience.
Date of experience: April 07, 2021
Reply from Unze London
Dear Customer
we do apologise for your experience and misconception with respect, but please check our website and store adverts, have clearly written Lifetime RETURNS policy not warranty, I don't think there are many if not any shoes companies that provide lifetime warrantees on HAND MADE shoes. But still we do apologise and occurs there is allot more to the issue at hand which we will not mention here but would request that you contact us regardless to see if there is anything ells we can do on info@unze.co.uk
i bought a voucher from groupon for a discount on shoes. i had trouble using the promo code which was eventually sorted but it did take a while as i dont think the person i was talking to understood english very well or if not they just wernt taking enough attention of what i was saying! it eventually got sorted and my shoes are now hopefully on there way! thank you!
Date of experience: March 07, 2012
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
AM REALLY HAPPY WITH UNZES SHOES AND BAGZ ITS AMAZING I ORDERED MY WEDDING SHOES AND BAG BUT IV NOT GOT THEM BUT AM SURE ILL GET THEM 2MMMOR THX THIS SITE MADE ITS REALLY EASY THX ALOT :-) XXXX
Date of experience: March 06, 2012
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase and select from our new and exciting range with over 500 style
I came across unze back in 2014 when I was planning my wedding and never stopped using unze London since. I purchase my traditional khussa a few times a years. Products are always as described and delivered on time I highly recommend using unze London you won't be disappointed
Date of experience: March 02, 2022
I ordered a pair of Khussa shoes for myself and was a little worried because there was no extra charges for shipping (I live in the US and thought it might cost more) but I shouldn't have worried at all. I received a confirmation email immediately, a second one followed about a day later saying my package was sent and I received my shipment within a couple of days! I received a package from London faster than I get things shipped to me from within the US! If I ever get another pair of these shoes I will definitely order from this store again.
Date of experience: March 10, 2012
Reply from Unze London
We thank you for your precious and extremely valuable positive feedback, we would like you to know that customer satisfaction is not just our achievement but also our goal. Please visit Unze again for your next purchase on unze and select from our new and exciting range with over 500 style
Horribly stupid they are. Can't explain in my words how they behave. Making customer fool by telling about their so called 365 days exchange policy where they didn't allow me exchange even after next day. They give me faulty product and when I ask for exchange they put glue on my shoes without asking me. Cheater and rubbish people.
Date of experience: June 23, 2019
Reply from Unze London
Hi,
We apologies for inconvenience caused to you.
We are unable to find you details with your name.
Please contact us at customersupport@unze.co.uk or you can also contact us at 03331238693
Thanks
Regards
Unze
Wish i could give a zero but i cant. Awful experience. Still awaiting my refund which was promised two weeks ago. Placed an order for next day delivery paid £5.99 only for nothing to arrive when I did contact them about it i was given the excuse of “its a pandemic and out of stock item” and that id receive my refund by the end if the week which i didn't and still getting same excuse. Its really horrible when people are struggling during this pandemic and you get scammed by people! I just wanted to get my baby shoes for her first Eid!! ALSO after the email confirming order i received nothing regarding cancellation of order etc! Terrible service awful experience. Would not recommend.
Date of experience: May 28, 2021
Too much late six month ago I was written my overview after six months Befooling people by saying that they offer lifetime warranty. Never exchange or refund their faulty items making lame excuses. I bought three pairs (Two men & one women) shoes one of which broke the very first day i wrote and the other broke within one month. Neither took the responsibility to repair the shoes nor exchanged. When i call them they said shoes can be replaced within one month after purchase. Then how they can claim that they are offering lifetime warranty? Another condition for replace or refund is that shoes must be unworn and unused. Who the hell idiot will buy shoes to decorate his cupboard? I think their shoes are just decoration piece. Above all I showed them the picture of shoe on WhatsApp that broke the very firstly and was unsed even then they didn't replaced it. Very Very Very bad experience.
Date of experience: August 24, 2021
Reply from Unze London
Dear Customer
we do apologies for your experience and misconception with respect, but please check our website and store adverts, we have clearly written Lifetime RETURNS policy not warranty, I don't think there are many if not any shoes companies that provide lifetime warrantees on HAND MADE shoes. But still we do apologies and would mention that there is allot more to the issue at hand which we will not mention here but would request that you contact us regardless to see if there is anything ells we can do on info@unze.co.uk. But please check carefully for your self, we have not written lifetime warranty anywhere. Also where companies offer 14 days return policy or 28 days return policy we offer the same but just lifetime which enables customers to take there time specially when they are travelling abroad or are not well enough to come back in time. This is making the customers life a little easier, of course like any company a worn and used item would not be returned unless faulty and within manufacture warranty. So please understand there is always two sides to any story or issue, nevertheless we still apologies and would like to help you resolve the issue if you allow us.
I've bought footwear and accessories from Unze for a number of years and am always really pleased with the service and products. The website is really easy to navigate, there's always a great selection and the prices are very competitive, especially for the quality. Delivery is quick and there is an easy returns procedure if needed.
Date of experience: January 30, 2022
Never got my shoes on time even thou paid for next day delivery , three weeks later still waiting for a pair of shoes, no contact from the seller to advise me with what's happened to the missing shoes. Still charged me for them, cheek!! Crap service never order from there online service again! Rubbish rubbish rubbish..........
Date of experience: June 04, 2012
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
I don't want others to face the same problems I had with shopping at Unze online. I placed an order online and was sent email of its dispatch. On the day it was meant to be delivered, received email stating the item was out of stock and I could either get something else or refund. I asked for a refund and was told it would be processed in 5-7 workings days. It's been 2 months and still No Refund, No apology, won't ever make the mistake of ordering again, I've learnt my lesson.
Date of experience: February 19, 2016
Reply from Unze London
We do apologies for inconvenience caused to you and you are not satisfied from our customer service please contact us and tell us what kind of issue you will face from our side and than we try our level best to resolve your issue within 24- 48 hours
contact number: 03331238693
or email us at; customersupport@unze.co.uk
Kind Regards,
Uzne UK Ltd.
Customer Support
Monday to Friday
09:00am to 05:30pm
