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‎04-19-2022 11:07 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

it not possible to enter to my hp account to change the HP Inkjet rate. 

After pressing the login-button i have to enter my Mail-Address. Then I have to enter the password.

Now hp wants to send a 6-digit verification code to my Mail-Address but this Mail will never received in my inbox. 

I also checked the Spam but there is no verification code. I tried it a couple of times/days but I still not receiving any hp Mail with this verification code.

Could you please help???

Category:
3 people had the same question
6 REPLIES 6

‎04-21-2022 04:13 PM

HP Recommended

@basti76nie

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎04-24-2022 11:18 PM

HP Recommended

Hello,

my Dad is using a HP Envy 6032 with SerielNr TH13J4F1GB. 

The Screenshoot is attached. Again I never get the 6-digit code in the inbox and also not in spam folder. 

0529C8AA-A00D-44B6-8D17-DD6F601CD6F3.jpeg

 

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‎04-25-2022 02:24 AM

HP Recommended

I used different devices and also my Web-Browser on my Windows10 Device. 
I never received this code. 

 

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‎04-27-2022 04:42 PM

HP Recommended

@basti76nie

Thank you for posting back.

 

Have you checked whether Messages on hold, sometimes  you need to release the current email On Hold to your Inbox. 

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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‎05-16-2022 01:06 PM

HP Recommended

Hi there,

I was about to say the same. I have upload some Products of my website is here  now my account is not open. Still looking for solution

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‎05-17-2022 01:25 AM

HP Recommended

@walkermaria

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you getting any error messages or codes while accessing the HP account?
  • Are you printing from your phone or computer?
  • What is the operating system?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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