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Stefanie Rösch
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Vom Umgang mit schwierigen und gewaltbereiten Klienten Perfect Paperback – February 22, 2017

German Edition by Stefanie Rösch (Author), Rainer Linsenmayr (Author)
4.0 4.0 out of 5 stars 15 ratings
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Wie bleibt man handlungsfähig, und wie schützt man sich und seine Mitarbeiter an Arbeitsplätzen in sozialen Einrichtungen, Behörden und Ämtern, in denen Einschüchterungen, Drohungen, Beschimpfungen, körperliche und sexuelle Übergriffe immer wieder vorkommen? Das praxiserfahrene Autorenteam stellt wirksame Strategien der Kommunikation und Deeskalation vor. Die Autoren schildern typische (Konflikt-)Situationen, die sich leicht auf die eigene Umwelt übertragen lassen. Sie stellen wichtige, einprägsame Informationen zur Verfügung und erklären am konkreten Beispiel praxistaugliche Strategien für angemessenes Verhalten für typische Situationen mit Eskalationspotenzial. Sie legen einen Perspektivwechsel nahe, erleichtern in wenigen Schritten das Verständnis für Klienten und zeigen, dass man auch in scheinbar komplexen, unüberschaubaren Situationen den Überblick behalten kann. Dabei verbindet sich Wissen aus der Psychologie über Wahrnehmung, Kommunikation, Stress und Lernen mit polizeilichen Erfahrungen in Bedrohungssituationen. Themen der erweiterten -Angespannte, alkoholisierte oder aggressive Klienten -Sexuelle Belästigung -Sicherheit bei Hausbesuchen -Mitarbeiterschutz Fakultatives Hintergrundwissen, Downloadmaterial und Stichwortverzeichnis erleichtern die Umsetzung im Arbeitsalltag.Stefanie Rösch arbeitet mit traumatisierten Menschen und gibt Fortbildungen für Mitarbeiter in Ämtern.
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  1. Language
    German
  2. Publisher
    Balance Buch + Medien
  3. Publication date
    February 22, 2017
  4. Dimensions
    6.57 x 0.59 x 9.45 inches
  5. ISBN-10
    3867391580
  6. ISBN-13
    978-3867391580
  7. See all details
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Product details

  • Publisher ‏ : ‎ Balance Buch + Medien (February 22, 2017)
  • Language ‏ : ‎ German
  • ISBN-10 ‏ : ‎ 3867391580
  • ISBN-13 ‏ : ‎ 978-3867391580
  • Item Weight ‏ : ‎ 11.4 ounces
  • Dimensions ‏ : ‎ 6.57 x 0.59 x 9.45 inches
  • Customer Reviews:
    4.0 4.0 out of 5 stars 15 ratings

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Stefanie Rösch

Stefanie Rösch

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4 out of 5 stars
4 out of 5
15 global ratings

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Amazon Kunde
5.0 out of 5 stars Toller Inhalt
Reviewed in Germany on March 1, 2024
Verified Purchase
Praxistaugliche Beispiele und Anregungen
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R. Brandenburger
3.0 out of 5 stars Grosser Titel, wenig Inhalt
Reviewed in Germany on November 15, 2018
Verified Purchase
Im Buch sind eher 0815 Standards enthalten für den Umgang mit schwierigen Patienten/ Klienten, ist eher dürftig,habe mir mehr davon erwartet und bin enttäuscht!
One person found this helpful
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lillifeeighter
4.0 out of 5 stars Gut strukturiert mit kleinen Hilfestellungen
Reviewed in Germany on June 1, 2020
Verified Purchase
*klare Struktur
*hilfreiche Tipps
*kurze präzise Praxisbeispiele
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