Andreas Harting’s Post

Target your customers more effectively in industrial manufacturing 🎯 Based on a deep understanding of customer needs, there is huge upside potential to increase sales in #industrial #manufacturing. A multi-channel approach using Next Best Offer concepts can deliver up to 20 percent top-line impact. Meanwhile, Customer Excellence approaches also increase the effectiveness and efficiency of the sales force with highly value-based selling approaches that leverage the customer insights and data. 📈 💡 Find out more in Deloitte’s latest point of view “Customer Excellence in Industrial Manufacturing - Sustainable growth through #customer centricity”: https://deloi.tt/3uwEgEf

*** Food for Thought Monday *** Dive into Volume 2 of Monitor Deloitte's PoV series on #Customer #Excellence in #Industrial #Manufacturing, my colleagues Oliver Bendig, Carina Garbe and Lukas Hohmeister explore how to increase sales, customer retention and improved sales efficiency by "Targeting customers more effectively" leveraging four key factors: 1. Make the most of your multi-channel strategy 📢 2. Move to value-based selling & sales management 🎯 3. Launch digital products and services 📳 4. Implement value-based pricing for targeted monetization of digital assets 💸 Find out more and click on the link below to access our PoV on Deloitte's website! #IndustrialManufacturing #CustomerExcellence #BusinessStrategy #ValueBasedSelling #MultiChannelStrategy #MonitorDeloitte #futureconfident #Deloitte #makingimpactthatmatters.

*** Food for Thought Monday *** Dive into Volume 2 of Monitor Deloitte's PoV series on #Customer #Excellence in #Industrial #Manufacturing, where we explore how to increase sales, customer retention and improved sales efficiency by "Targeting customers more effectively" leveraging four key factors: 1. Make the most of your multi-channel strategy 📢 2. Move to value-based selling & sales management 🎯 3. Launch digital products and services 📳 4. Implement value-based pricing for targeted monetization of digital assets 💸 Together with my colleagues Oliver Bendig and Carina Garbe, we discuss how a comprehensive understanding of customer needs can translate into future growth and efficiency for industrial manufacturers. This latest volume of our PoV series explores the potential of a multi-channel approach that, through enhancements such as next best offer, is projected to have a significant impact of 20% on revenue growth. By adopting a value-based sales management approach, companies can strengthen their sales strategies and effectively manage their sales force. This practice revolves around using real-time data to gain insight into customer preferences and categorize customers according to their sales potential, a concept we discussed in Volume 1 of the series. Find out more and click on the link below to access our PoV on Deloitte's website! #IndustrialManufacturing #CustomerExcellence #BusinessStrategy #ValueBasedSelling #MultiChannelStrategy #MonitorDeloitte #futureconfident #Deloitte #makingimpactthatmatters.

In 2024, companies are prioritizing customer value over simply boosting sales. The strategic shift indicates that companies believe focusing on delivering value to customers leads to long-term profitability, rather than solely focusing on immediate revenue gains. Explore the findings of our annual Value Stream Management trends research in our latest paper here: https://lnkd.in/eF-M_ccu #ValueOpsVSM #DigitalTransformation #ValueStreamManagement

Hello supply chain professionals! Get ready to dive into the game-changing advantages of automation in supply chain management. The proof is undeniable: automation drives down costs, turbocharges efficiency, and skyrockets customer satisfaction. Now, let's uncover the secrets to successfully implementing these value-packed solutions and revolutionize your business!   Data-driven insights show that automation streamlines repetitive and time-consuming tasks, freeing up valuable resources and minimizing human errors. By automating processes like order fulfillment, inventory management, and warehouse operations, companies can significantly reduce costs associated with labor, transportation, and inventory holding.   Furthermore, automation enhances operational efficiency by enabling real-time monitoring, optimization, and coordination across the entire supply chain. With automated systems, businesses gain a holistic view of their operations, enabling them to make data-backed decisions, proactively address bottlenecks, and optimize resource allocation.   The ultimate result? Improved customer satisfaction. Automation ensures faster order processing, accurate inventory management, and timely deliveries. This leads to shorter lead times, reduced errors, and enhanced order accuracy, ultimately delighting customers and fostering long-term relationships.   But how can businesses effectively implement automation solutions? Join me as we delve into this critical topic. We will explore best practices, case studies, and the latest technologies that drive successful automation initiatives. Together, we'll uncover the key considerations, implementation strategies, and change management approaches needed for seamless integration.   If you’re ready to unlock the power of automation in supply chain management please continue to follow my posts to stay informed and be part of the discussion on how automation can revolutionize your supply chain, improve efficiency, and exceed customer expectations. Let's embark on this automation journey together! #automation #supplychain #efficiency

Are you in the B2B, B2C or D2C? Well, it is not relevant because if you want to be ahead of your competition in either of the business models, you need to put more focus on your existing customers. Listen to them, learn from them, and nurture the relationship. Here are a couple of interesting articles from Deloitte. Are you interested in building your customer-centric strategy, let's talk.

To effectively manage growth in fast-moving Consumer Goods, it's essential to align sales goals with practical trade spending expectations. Leveraging a Trade Promotion Management (TPM) system like BluePlanner helps set clear, attainable goals and monitor progress throughout the year. By adopting TPM, businesses can efficiently create and track dynamic sales and spending metrics, ensuring a seamless transition with informed strategies and measurable outcomes. Read more here: https://zurl.co/iWVS

Here are some invaluable tips on how to make the most of your value chain and take your business to new heights - 1️⃣ Value Chain Analysis: Start by conducting a comprehensive analysis of your Value Chain. Identify each step, assess their strengths and weaknesses, and pinpoint areas that offer potential for improvement. This is your foundation for targeted enhancements! 2️⃣ Streamline Processes: Efficient processes are the lifeblood of a successful Value Chain. Streamline workflows, minimize bottlenecks, and adopt automation where possible. This ensures smoother operations and quicker deliveries! 3️⃣ Supplier Relationships: Nurture strong relationships with your suppliers. Reliable and quality suppliers ensure timely access to raw materials, which directly impacts your final product's quality and overall customer satisfaction. 4️⃣ Innovation & Technology: Embrace innovation and leverage technology to your advantage. From advanced machinery on the production floor to data-driven analytics in marketing, staying ahead technologically can skyrocket your efficiency! 5️⃣ Customer-Centric Approach: Always keep your customers in mind. Understand their needs, preferences, and pain points. Tailor your Value Chain activities to exceed their expectations and create an exceptional customer experience! Follow for more such content. #globalbusinessandfinancemagazine #FinancialSuccessTips #ValueChain #BusinessTips #Optimization #Innovation #Sustainability #BusinessGrowth #SuccessStrategies #ContinuousImprovement #CustomerCentricity #Collaboration #BusinessMastery

**Attention Business Leaders: Why Customer Retention is the Key to Your Success** In the modern marketplace, the ability to hold onto your customers is what sets successful businesses apart. Our latest blog dives deep into strategies that can help you not just survive but thrive, with a spotlight on the transformative power of Failure Mode and Effects Analysis (FMEA). 1. **Customer Retention as Your Competitive Edge**: Keeping customers loyal is less about the bells and whistles and more about the solid, reliable foundation you build with them. They're your brand ambassadors, bringing in new business and helping you cut down on acquisition costs. 2. **Understanding the Customer Journey**: From the moment they become aware of your brand to the point where they advocate for it, every stage of the customer journey offers a unique opportunity to captivate and keep your customers. By mapping out this journey, businesses can identify critical touchpoints where value can be added, making every interaction a step towards stronger retention. 3. **Leveraging FMEA for Retention Strategies**: FMEA isn't just a buzzword; it's a powerful strategy. By proactively identifying where things could go wrong in your customer journey and implementing targeted improvements, you ensure a seamless experience that keeps customers coming back for more. It's about turning potential pitfalls into powerful pivots that drive loyalty. Retaining customers in an ever-competitive world requires not just understanding their journey but also continuously optimizing it. How are you using insights like FMEA to keep your customers close and your competitors at bay? #CustomerRetention #FMEA #BusinessStrategy