Qualer
About Qualer
Qualer Pricing
Starting price:
$499.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Qualer
1 - 5 of 14 Reviews
Danae
Utilities, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Qualer Success
Overall the experience with Qualer has been positive and full of business successes produced by more efficient processing of equipment through the laboratory. Training could be improved but that is most likely a concern for the organization rather than a software issue. I have hope that a company is finally on the market that can allow calibration labs to make strides in efficiency and quality without sacrificing something vital.
PROSThe adaptability of the software to meet the unique requirements of our lab and to be customized for the specific and varied contractual commitments is one of the best attributes with Qualer. Their expansive instrument library and associated uncertainties and specifications for those instruments is amazing. The software compatibility with our invoicing and flexibility through APIs to connect to virtually all other software applications including Fluke MetCal is another great benefit.
CONSThe challenges of getting everyone trained on the use of the expanded features or the more 'customized' features. The software is very powerful and really works best with a full time on site administrator or facilitator during the first 12-24 months.
Reason for choosing Qualer
Qualer's ability to meet the requirements of our lab and their cost structure was the predominate reasons.
Reasons for switching to Qualer
End of life of existing database and lack of features and customization of alternatives.
Meredith
Biotechnology, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Qualer is great
It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms.
CONSThe Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision
Jeffrey
Airlines/Aviation, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Poor customization and support
Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money).
PROSIt's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer.
CONSThey promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it.
Reasons for switching to Qualer
Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need.
Dimitriy
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great process and data management
The software provides great visibility into service business activity, client asset management and highlights opportunities for our clients to improve their asset inventory and management process. The team at Qualer listens to our input so any challenges with the software are resolved within the best time frame Qualer can provide so our we are happy with the product.
CONSSoftware is working well for us and continues to evolve based on our requirements.
Jenny
Biotechnology, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2022
Qualer Review
Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer.
PROSUser friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself.
CONSSometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work.