Customer Service
Definition - Customer service is the service provided to customers before, during and after purchasing and using goods and services.
Customer service is a growing part of a business and is essential for businesses to become successful. Satisfied customers make repeat purchases and can also recommend the business/product to friends and family.
Businesses need to reach the meets of the customers, and doing so this provides good customer service. However, employees of a business can also help reach a good customer service. For example, in a cafe people would expect to be greeted and feel welcomed, as well as buying quality products from there.
Some things to help increase the quality of customer service include:
Training - Staff need to understand their role and responsibilities. For instance, asking every customer if they are happy with their meal.
Innovation or introducing new ideas and methods. For example, altering the menu every three months keeps customers interested and helps a café to stay one step ahead of the competition.
Listening to customers helps a business adjust its products to better match consumer needs and respond to any problems.
Benefits to good customer service:
Questions
What is customer service?
The business "Josh's stuff" is thinking about increasing their money spent on developing and improving customer service. Give 2 reasons why the business should go ahead with this.
Customer service is a growing part of a business and is essential for businesses to become successful. Satisfied customers make repeat purchases and can also recommend the business/product to friends and family.
Businesses need to reach the meets of the customers, and doing so this provides good customer service. However, employees of a business can also help reach a good customer service. For example, in a cafe people would expect to be greeted and feel welcomed, as well as buying quality products from there.
Some things to help increase the quality of customer service include:
Training - Staff need to understand their role and responsibilities. For instance, asking every customer if they are happy with their meal.
Innovation or introducing new ideas and methods. For example, altering the menu every three months keeps customers interested and helps a café to stay one step ahead of the competition.
Listening to customers helps a business adjust its products to better match consumer needs and respond to any problems.
Benefits to good customer service:
- Good public publicity
- Satisfied shareholders
- Higher profits and sales
- Increase customer's confidence
- Increased profits
- Increased business growth
- Reduced employee turnover (with good sales and hgiher profit, business can provide good services and salaries to their employees)
Questions
What is customer service?
The business "Josh's stuff" is thinking about increasing their money spent on developing and improving customer service. Give 2 reasons why the business should go ahead with this.